Sales Commission
Commission on sales is determined by the package that a vendor is registered for. Have a look at Vendor Membership for details.
Withdrawal fees
Withdrawal fees are set at 0%. There is a flat fee of R10. This is to encourage sellers that earn an income on GroSpace to support other sellers by purchasing on GroSpace instead of simply withdrawing all of their funds after each transaction. Withdrawal also incurs bank charges that need to be paid for and staff costs to process your withdrawal.
Withdrawal minimum
The withdrawal threshold for vendors is R1000. This means that you will need to have at least R1000 in your seller wallet to trigger the onboard system to allow you to withdraw from your wallet. This is to encourage sellers to become buyers and support other sellers on the GroSpace. GroSpace agents can not pay you out before you hit the threshold. This withdrawal minimum is to prevent one-timer transactions. One time transactions open the market to the potential of product dumpers who come onto the market to dump products at a low rate and disrupt the market price index. Users on GroSpace value their customers and they don’t want to lose out market share to fly by night operations. This security measure is in place to protect all users on GroSpace. Customers can not withdraw their funds from their wallets once the funds have been deposited into their wallets or funds have been earned through the affiliate program. Customer funds need to be spent on the GroSpace.
Payment
Payment of funds upfront into escrow. This is to protect both parties in every transaction. Buyers use GroSpace as a market and escrow as a neutral ground to process transactions safely.
Delivery
Delivery is charged automatically by GroSpace when a seller activates delivery as a service from their seller dashboard. Delivery is charged per distance. Delivery can be fulfilled by the seller or by a driver allocated by the GroSpace Partner Network of Drivers.
Local Pickup
Always be aware of your security during a local pickup. Make sure to check the location of your pickup online before you leave to familiarise yourself with the area. If you do not feel safe then simply order for delivery. If the local pickup is too far away you can simply order a delivery.
Fraud
Any false advertising or illegal products marketed or sold through GroSpace will be reported to the relevant authorities and a case will be opened and publicly announced on GroSpace.
Customers
Kindly note that all customers supplied by GroSpace, remain GroSpace customers, any customer poaching off of the GroSpace Farmers Market will result in a breach of contract. GroSpace reserves the right to sue for damages. Kindly note that all customers supplied by GroSpace, remain GroSpace customers, any customer poaching will result in a breach of contract. A breach of contract will result in a law suit to claim for damages. Your role as a vendor is simply to fulfil orders and to earn an income from supplying your product. This email serves as confirmation for an order placed with your business as the contract supplier. GroSpace is facilitating this deal. All taxes are reflected directly between the supplier and the buyer, GroSpace merely facilitates transactions by collecting funds from the buyer and paying to the seller when the goods/services have been delivered.
Eggs
Courier should be used with a disclaimer such that the eggs are not GroSpace nor the farmer’s responsibility when they’re loaded with the courier. The customer carries the liability from the point of collection by the courier. No refund, nor replacement will be issued on eggs. Eggs are perishable and subject to breakage.
Orders
An order is legally binding for both the buyer and the seller as soon as order confirmation is sent to both parties. As soon as you complete an order as a buyer you accept this and you will be held liable to make payment for the order that you have placed. This applies to vendors who offer to sell a product; when a buyer places an order the vendor must complete the order. Manage your stock correctly otherwise you will need to pay GroSpace the commission for the transaction and the buyer will be refunded.
GroSpace Cancellation/Return/Exchange Policy
At GroSpace, we aim to provide exceptional customer service and ensure your satisfaction with every purchase. We understand that circumstances may change, prompting the need for cancellations, returns, or exchanges. Please acquaint yourself with our comprehensive policy outlined below:
At GroSpace, we aim to provide exceptional customer service and ensure your satisfaction with every purchase. We understand that circumstances may change, prompting the need for cancellations, returns, or exchanges. Please acquaint yourself with our comprehensive policy outlined below:
1. Order Cancellation:
1.1. Cancellation Window: Requests for order cancellations are honored within 24 hours of placing your order. Please contact the vendor directly for cancellation requests. Vendor contact details are available in the order confirmation email or on the vendor’s GroSpace page.
1.2. Cancellation Eligibility: Customized or personalized items, perishable goods, and already processed and shipped orders are ineligible for cancellation.
1.3. Refund for Cancellation: Eligible cancellations will receive a full refund processed by the vendor to your original payment method within 5 to 10 business days.
2. Returns:
2.1. Eligibility: To qualify for a return, the item must be non-perishable, unused, and in its original packaging. Refer to the vendor’s specific return policy for any additional eligibility criteria.
2.2. Return Request: Contact the vendor within 30 days of the original purchase date to initiate a return. The vendor will guide you through the process and provide necessary return authorization.
2.3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a faulty or damaged product.
2.4. Refund for Returns: Once the vendor receives and verifies the returned item’s condition, a refund will be issued to your original payment method within 5 to 10 business days. Original shipping costs are non-refundable unless due to a vendor error.
3. Exchanges:
3.1. Eligibility: Exchanges apply only to non-perishable items that are unused and in their original packaging.
3.2. Exchange Request: Contact the vendor within 30 days of the original purchase date for an exchange. The vendor will assist with the process and provide necessary authorization.
3.3. Exchange Shipping: Customers are responsible for return shipping of the original item and shipping costs for the exchanged item unless due to a vendor error.
3.4. Refund for Exchanges: If the exchanged item’s value is lower, the vendor will issue a refund for the difference to your original payment method within 5 to 10 business days.
4. Exceptions:
Certain items are non-returnable and non-exchangeable, including perishable goods, customized items, and those marked as “Final Sale” or “Non-Returnable” on the product page.
5. Contact Information:
For inquiries or assistance with cancellations, returns, or exchanges, contact the vendor directly. Vendor contact information is available in the order confirmation email or on the vendor’s GroSpace page.
GroSpace Refund Policy
At GroSpace, we prioritize your satisfaction with our purchases. Our refund policy ensures a fair and transparent process. Please review the following guidelines:
Refunds for Non-Perishable Items:
Eligibility: Non-perishable items are refundable within 30 days of the original purchase if unused and in original condition.
Refund Process: Contact the vendor to request a refund. The vendor will review eligibility and process the refund to your original payment method.
Refund Amount: Refunds exclude original shipping costs and may take up to 10 business days to process.
No Refund on Livestock:
Livestock Policy: Due to inherent risks, refunds are not offered on livestock purchases.
Health Guarantee: Report any issues with livestock promptly to the vendor for resolution.
Replacement or Store Credit: In case of issues, the vendor may offer a replacement or store credit after assessment.
Reporting Issues: Report livestock issues within 24 hours of receipt.
Contact Information:
For questions or refund requests, contact the vendor directly. Vendor contact details are available in the order confirmation email or on the vendor’s GroSpace page.
Please note that this refund policy applies to purchases made through GroSpace’s platform. Vendors may have their own individual policies regarding returns, refunds, and exchanges, which you should review before making a purchase. We appreciate your understanding and cooperation in adhering to our refund policy. Our goal is to ensure your satisfaction and to provide a positive shopping experience on GroSpace. If you have any further inquiries or need support, our customer service team is here to help.