What is GroSpace, and what is its role in my order?
GroSpace performs an escrow service, ensuring the safe transfer of funds between buyers and sellers. We do not engage in buying or selling products ourselves. Our primary function is to securely hold your funds until the GroDriver network collects the stock, at which point we release the funds to the farmer.
How can I check the status of my order?
The order statuses you might encounter include:
On Hold: Your order has been placed, but the buyer has not paid.
Processing: The GroDriver network is in the process of collecting the order, and the seller is preparing the order for collection.
Out for Delivery: The order has been collected by a GroDriver and is on its way to the buyer.
Completed: The GroDriver network has successfully collected the stock, and the funds have been released to the farmer.
Refund Processing: If, for any reason, we cannot collect your order, buyers will be refunded within 7 days.
How does payment withdrawal work?
Orders are automatically withdrawn daily. This means that when an order status is set to “Complete” then your account will automatically withdraw the funds to your default payment account which is either your “GroSpace Wallet” or via “EFT” to your bank account of choice.
What order statuses can I expect to see?
The order statuses you might encounter include:
On Hold: Your order has been placed, but the buyer has not paid.
Processing: The GroDriver network is in the process of collecting the order, and the seller is preparing the order for collection.
Out for Delivery: The order has been collected by a GroDriver and is on its way to the buyer.
Completed: The GroDriver network has successfully collected the stock, and the funds have been released to the farmer.
Refund Processing: If, for any reason, we cannot collect your order, buyers will be refunded within 7 days.
What should I do if I have concerns about my order’s status?
If you have any concerns or questions about your order’s status, please don’t hesitate to reach out to our customer support team. They will be happy to assist you and provide updates on your order.
Why am I not making money on GroSpace?
There are a numbers of reasons, the most notable is that you are probably running on a. free account with zero priority. If you re looking to make money then oyu need to upgrade to a professional account to receive the benefits of a professional assistant who will design and manage your marketing campaign along with the support of 10 marketing affiliates who will actively market and sell your products for you.
How often should I check the status of my order?
You can check the status of your order at any time, but it’s a good practice to monitor it periodically, especially if it’s your first time using our service. This helps ensure you are informed about any developments with your order.
What happens if my order cannot be collected by the GroDriver network?
If, for any reason, the GroDriver network is unable to collect your order, buyers will be refunded within 7 days. GroSpace is committed to ensuring a smooth and secure transaction process for all users.
What does back order mean?
Back order means that the product is not currently available. The product should be produced to order.
How does transport work?
Transport is managed by GroSpace and delivery is to your door or to the nearest Pudo locker.
How do I sell on GroSpace?
You will be audited and verified before you will be allowed to sell on GroSpace.
How much does it cost to sell on GroSpace?
See the membership plans:
Can I sell on GroSpace without being audited?
No, only verified vendors can sell on GroSpace.
Can you please quote me?
Have a look at this link to prepare a quote: https://2024recovery.grospace.co.za/request-quote/
How long does it take to get the eggs after payment?
The system specifies 7 days. Deliveries go out on Mondays.
What is an offtake contract?
An offtake contract is a fixed contract for the sale and distribution of your products.
What are the fees to get setup an offtake contract on GroSpace?
Market development and Legal Fees cost R24000 upfront to distribute a fixed product count according to specifications.
What are the fees to sell on GroSpace?
Month to month costs R7899 to distribute to the open market according to specifications.
Will I be able to expand my customer base using GroSpace?
Yes – by paying GroSpace you will expand your customer base. Your fees can be translated directly into equity through the expansion of your customer database.
Why do I need to be audited?
Every product that is sold on GroSpace needs to be traceable.
Can I use my own fertile eggs when hatching chicks and distributing on GroSpace?
The fertile eggs need to be traceable so if you are using your own supplier you will need to share their information. They will also be audited to ensure traceability along the supply chain.
How long will the audit take to complete?
You will be audited within 1-2 weeks of payment and you will be selling with immediate effect after you have been verified.
How long does it take to get the eggs after payment
The system specifies 7 days. Deliveries go out on Mondays.
When will withdrawals be paid?
Withdrawals are paid on the 15th and the 28th
How does investment work?
It’s a process with an audit and investment into your farm. If you own 100% of your property we can extend an investment to you and secure the investment with an offtake contract and a first bond on the property.